Frequently Asked Questions
What is Yi Herbs?
Yi Herbs offers selected herbs, traditional formulas and natural wellness products, inspired by the tradition of Chinese Herbal Medicine and the modern approach to quality and safety.
How are products selected?
We collaborate with reliable suppliers and select products with an emphasis on quality, authenticity and compliance with European requirements.
How are the products used?
The use of each product is indicated on the packaging and on the product page. For personalized guidance, it is recommended to consult a healthcare professional.
Are your products suitable for vegetarians or vegans?
Many of our products are suitable for vegetarians or vegans. Relevant information is listed on each product page.
Where is Yi Herbs located?
Our headquarters are located in Neo Heraklion, Attica.
Address: 23 Zalokosta, 14121 Neo Heraklion
What areas do you ship to?
We ship orders throughout Greece and selected European countries. Shipping costs are automatically displayed at checkout before completing the order.
How long does it take for delivery?
Most orders ship within 1-2 business days. Delivery time depends on the region and shipping company.
What are the shipping costs?
Shipping costs are calculated automatically upon order completion and displayed before payment.
What payment methods do you support?
You can make your payment by:
- Debit or credit card
- PayPal
- IRIS
- Bank deposit
Can I return a product?
Yes. For more information about the conditions and return process, please refer to the Returns Policy.
Are you a healthcare professional or are you interested in collaborating?
Yi Herbs works with healthcare professionals, therapists, educational institutions and retail businesses. Contact us for information on partnerships and wholesale distribution.
