{"id":3812,"date":"2026-05-29T12:48:18","date_gmt":"2026-05-29T09:48:18","guid":{"rendered":"https:\/\/yiherbs.com\/?page_id=3812"},"modified":"2026-05-29T12:49:39","modified_gmt":"2026-05-29T09:49:39","slug":"privacy","status":"publish","type":"page","link":"https:\/\/yiherbs.com\/en\/privacy\/","title":{"rendered":"Privacy & Personal Data Protection Policy"},"content":{"rendered":"

The business\u00a0KENSER GROUP E.E.<\/strong>, with a distinctive title\u00a0YI HERBS<\/strong>, respects the privacy and personal data of visitors and customers of the online store\u00a0www.yiherbs.com<\/strong>.<\/p>\n\n\n\n

This Privacy Policy aims to inform website users about the type of personal data collected, the purpose and legal basis for their processing, the recipients of the data, the retention period, as well as the rights of users in accordance with applicable legislation.<\/p>\n\n\n\n

The processing of personal data is carried out in accordance with the General Data Protection Regulation. EU 2016\/679 (GDPR)<\/strong>, Law 4624\/2019 and the applicable Greek and European legislation on the protection of personal data.<\/p>\n\n\n\n

\n\n\n\n

1. Data Controller<\/h2>\n\n\n\n

The controller of personal data is:<\/p>\n\n\n\n

KENSER GROUP E.E.<\/strong>
Distinctive title: YI HERBS<\/strong>
Headquarters: Zalokosta 23, 14121 Neo Heraklion, Attica
VAT No.: EL802171880<\/strong>
Telephone: +30 2102752827
info@yiherbs.com<\/strong>
www.yiherbs.com<\/strong><\/p>\n\n\n\n

For any matter regarding the processing of your personal data, you can contact us at the above email.<\/p>\n\n\n\n

\n\n\n\n

2. What is personal data?<\/h2>\n\n\n\n

Personal data means any information relating to an identified or identifiable natural person.<\/p>\n\n\n\n

For example, personal data may include name, home or shipping address, telephone number, email address, IP address, as well as information regarding orders or transactions.<\/p>\n\n\n\n

\n\n\n\n

3. What personal data do we collect?<\/h2>\n\n\n\n

YI HERBS collects personal data only to the extent necessary for the operation of the online store, customer service and compliance with its legal obligations.<\/p>\n\n\n\n

We may collect the following categories of data:<\/p>\n\n\n\n

3.1 Identification and contact data<\/h3>\n\n\n\n

Name, shipping address, billing address, telephone, email and other contact information.<\/p>\n\n\n\n

3.2 Pricing data<\/h3>\n\n\n\n

In the event of an invoice being issued, the company name, VAT number, Tax Office, business address and other necessary tax information may be collected.<\/p>\n\n\n\n

3.3 Order data<\/h3>\n\n\n\n

Products you order, quantities, order value, payment method, shipping method, order history and related documents.<\/p>\n\n\n\n

3.4 User account data<\/h3>\n\n\n\n

Once you create an account in our online store, the information necessary to create and manage your account is collected, such as email, login details, shipping\/billing addresses and order history.<\/p>\n\n\n\n

3.5 Payment data<\/h3>\n\n\n\n

Payments are made through partner payment providers, such as banks, Viva, PayPal or other licensed providers.<\/p>\n\n\n\n

YI HERBS does not store full bank card details. Payment details are processed by the respective payment providers in accordance with their own security and privacy policies.<\/p>\n\n\n\n

3.6 Contact details<\/h3>\n\n\n\n

When you contact us via email, phone, contact form or social media, we may collect your name, contact information and the content of your message.<\/p>\n\n\n\n

3.7 Technical data and cookies<\/h3>\n\n\n\n

When you visit our website, technical information may be collected, such as your IP address, device type, browser, the pages you visit, and cookies or similar technologies.<\/p>\n\n\n\n

\n\n\n\n

4. Purposes of processing<\/h2>\n\n\n\n

Your personal data is used for the following purposes:<\/p>\n\n\n\n

    \n
  1. To register, process and complete your orders.<\/li>\n\n\n\n
  2. To send the products to the address you have provided.<\/li>\n\n\n\n
  3. For the issuance of receipts, invoices and other tax documents.<\/li>\n\n\n\n
  4. To communicate with you regarding your order.<\/li>\n\n\n\n
  5. To service requests, questions or complaints.<\/li>\n\n\n\n
  6. To create and manage a user account.<\/li>\n\n\n\n
  7. To send newsletters or informational\/promotional messages, provided you have given your consent.<\/li>\n\n\n\n
  8. For the security, protection and proper functioning of the website.<\/li>\n\n\n\n
  9. For the company's compliance with tax, accounting, commercial and other legal obligations.<\/li>\n\n\n\n
  10. To improve the services, functionality and user experience of the online store.<\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    5. Legal basis for processing<\/h2>\n\n\n\n

    The processing of your personal data is based, on a case-by-case basis, on the following legal bases:<\/p>\n\n\n\n

    5.1 Contract execution<\/h3>\n\n\n\n

    The processing is necessary for the execution of the sales contract, i.e. for the completion of the order, payment, shipment of the products and your service.<\/p>\n\n\n\n

    5.2 Legal obligation<\/h3>\n\n\n\n

    The business is required to process and retain certain data for tax, accounting and commercial compliance purposes.<\/p>\n\n\n\n

    5.3 Legitimate interest<\/h3>\n\n\n\n

    Processing may be necessary to protect the security of the website, prevent fraud, manage requests, provide customer support and safeguard the legitimate interests of the business.<\/p>\n\n\n\n

    5.4 Consent<\/h3>\n\n\n\n

    Processing is based on your consent when it comes to sending newsletters, promotional communications or using non-essential cookies, where required.<\/p>\n\n\n\n

    \n\n\n\n

    6. Orders as a guest or registered user<\/h2>\n\n\n\n

    Users can place orders either as guests or, if the relevant option is provided, by creating a user account.<\/p>\n\n\n\n

    In the event of creating an account, the user is responsible for the safekeeping of his\/her personal passwords. In the event of loss, interception or unauthorized use of the passwords, the user must immediately inform YI HERBS.<\/p>\n\n\n\n

    \n\n\n\n

    7. Newsletter and commercial communication<\/h2>\n\n\n\n

    If you subscribe to the YI HERBS newsletter, we will use your email address to send you news, updates, offers, educational content and information about our products.<\/p>\n\n\n\n

    Subscription to the newsletter takes place only with your consent.<\/p>\n\n\n\n

    You can withdraw your consent at any time by clicking on the unsubscribe link included in each newsletter or by sending a relevant request to info@yiherbs.com<\/strong>.<\/p>\n\n\n\n

    The withdrawal of consent does not affect the lawfulness of the processing carried out before the withdrawal.<\/p>\n\n\n\n

    \n\n\n\n

    8. Cookies<\/h2>\n\n\n\n

    Our website uses cookies and similar technologies.<\/p>\n\n\n\n

    Strictly necessary cookies are used for the basic functionality of the e-shop, such as user login, shopping cart functionality, order completion and website security.<\/p>\n\n\n\n

    Non-necessary cookies, such as statistical analysis or advertising cookies, are only used if you have given your consent through the relevant cookie choice mechanism.<\/p>\n\n\n\n

    You can change or revoke your choices regarding cookies at any time.<\/p>\n\n\n\n

    More information is provided in the separate Cookie Policy<\/strong> of our website.<\/p>\n\n\n\n

    \n\n\n\n

    9. Recipients of personal data<\/h2>\n\n\n\n

    YI HERBS does not sell, rent or share your personal data with third parties for independent commercial use.<\/p>\n\n\n\n

    However, for the proper operation of the online store and the execution of your orders, we may transmit the necessary data to partners and service providers, such as:<\/p>\n\n\n\n

      \n
    • courier companies and transport companies,<\/li>\n\n\n\n
    • banks and payment providers,<\/li>\n\n\n\n
    • electronic invoicing providers,<\/li>\n\n\n\n
    • accountants and tax consultants,<\/li>\n\n\n\n
    • technical website hosting and support providers,<\/li>\n\n\n\n
    • email\/newsletter service providers,<\/li>\n\n\n\n
    • providers of analytics or marketing tools, provided you have consented where required,<\/li>\n\n\n\n
    • public, tax, judicial or audit authorities, when required by law.<\/li>\n<\/ul>\n\n\n\n

      The above partners only receive the data necessary to perform the service assigned to them.<\/p>\n\n\n\n

      \n\n\n\n

      10. Data transfer outside the EU\/EEA<\/h2>\n\n\n\n

      As a rule, YI HERBS seeks to have the processing and storage of personal data take place within the European Union or the European Economic Area.<\/p>\n\n\n\n

      In case of using providers that may transfer data outside the EU\/EEA, the transfer takes place only if there are appropriate guarantees provided by law, such as an adequacy decision, standard contractual clauses or another lawful transfer mechanism.<\/p>\n\n\n\n

      \n\n\n\n

      11. Personal data retention period<\/h2>\n\n\n\n

      Personal data is retained only for as long as is necessary for the purposes for which it was collected or as required by applicable law.<\/p>\n\n\n\n

      Indicatively:<\/p>\n\n\n\n

        \n
      • Order data and tax documents are retained for as long as required by tax and accounting legislation.<\/li>\n\n\n\n
      • User account data is retained as long as the account remains active, unless its deletion is requested and there is no legal obligation to retain it further.<\/li>\n\n\n\n
      • Contact data is retained for as long as necessary to handle your request.<\/li>\n\n\n\n
      • Newsletter data is retained until you withdraw your consent or delete it.<\/li>\n\n\n\n
      • Cookies are retained according to the duration stated in the Cookies Policy.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        12. Personal data security<\/h2>\n\n\n\n

        YI HERBS takes appropriate technical and organizational measures to protect personal data from unauthorized access, loss, alteration, destruction or unlawful processing.<\/p>\n\n\n\n

        These measures may include, but are not limited to, the use of a secure SSL\/TLS connection, limited access to data, the use of secure passwords, technical maintenance of the website and cooperation with reliable providers.<\/p>\n\n\n\n

        Although every reasonable effort is made to protect your data, no method of electronic transmission or storage can be considered completely secure.<\/p>\n\n\n\n

        \n\n\n\n

        13. User rights<\/h2>\n\n\n\n

        In accordance with applicable law, you have the following rights regarding your personal data:<\/p>\n\n\n\n

          \n
        1. Right to information.<\/li>\n\n\n\n
        2. Right of access to your data.<\/li>\n\n\n\n
        3. Right to correct inaccurate or incomplete data.<\/li>\n\n\n\n
        4. Right to erasure, where permitted by law.<\/li>\n\n\n\n
        5. Right to restriction of processing.<\/li>\n\n\n\n
        6. Right to data portability.<\/li>\n\n\n\n
        7. Right to object to processing.<\/li>\n\n\n\n
        8. Right to withdraw consent, where processing is based on consent.<\/li>\n\n\n\n
        9. Right to submit a complaint to the competent supervisory authority.<\/li>\n<\/ol>\n\n\n\n

          To exercise your rights, you can contact YI HERBS at info@yiherbs.com<\/strong>.<\/p>\n\n\n\n

          The company will examine and respond to requests in accordance with the deadlines provided for by applicable legislation.<\/p>\n\n\n\n

          \n\n\n\n

          14. Personal Data Protection Authority<\/h2>\n\n\n\n

          If you believe that the processing of your personal data violates the law, you have the right to file a complaint with the competent supervisory authority:<\/p>\n\n\n\n

          Personal Data Protection Authority<\/strong>
          1-3 Kifissias Avenue, 115 23 Athens
          Tel.: +30 210 6475600
          Email: contact@dpa.gr
          Website: www.dpa.gr<\/p>\n\n\n\n

          \n\n\n\n

          15. Personal data of minors<\/h2>\n\n\n\n

          The YI HERBS online store is not aimed at minors under 18 years of age.<\/p>\n\n\n\n

          YI HERBS does not knowingly collect personal data from minors. If it is determined that personal data from a minor has been collected without the required consent, appropriate measures will be taken to delete it.<\/p>\n\n\n\n

          \n\n\n\n

          16. Links to third-party websites<\/h2>\n\n\n\n

          Our website may contain links to third-party websites.<\/p>\n\n\n\n

          YI HERBS is not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read the privacy policies of each website you visit.<\/p>\n\n\n\n

          \n\n\n\n

          17. Modification of the Privacy Policy<\/h2>\n\n\n\n

          YI HERBS reserves the right to modify or update this Privacy Policy whenever necessary, in accordance with applicable legislation and the operating needs of the website.<\/p>\n\n\n\n

          The current version will be posted on the website. www.yiherbs.com<\/strong> with reference to the date of last update.<\/p>\n\n\n\n

          \n\n\n\n

          18. Acceptance of the Privacy Policy<\/h2>\n\n\n\n

          By browsing and using the website www.yiherbs.com<\/strong>, the user declares that he has been informed of this Privacy Policy.<\/p>\n\n\n\n

          Where consent is required, such as for newsletters or non-essential cookies, consent is requested separately and can be revoked at any time.<\/p>\n\n\n\n

          <\/p>","protected":false},"excerpt":{"rendered":"

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